acb365 Privacy
Policy

01Introduction

acb365 ("the Platform", "we", "us", "our") operates the online casino and sports betting website accessible at acb365.club. This Privacy Policy sets out how acb365 collects, processes, stores, shares, and protects the personal data of all individuals ("you", "your", "the Player") who access or use any part of the Platform, including registered players and unregistered visitors browsing the site.

This policy is written in formal English and constitutes a binding document that forms part of the overall agreement between acb365 and each Player, alongside the Terms and Conditions published at /terms-conditions. Where this Privacy Policy conflicts with any other document, this Privacy Policy shall take precedence in matters relating to personal data handling.

acb365 is committed to protecting the privacy and security of all personal data entrusted to it by players across Bangladesh — including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We process personal data responsibly, proportionately, and only for the specific purposes described in this document.

02Data We Collect

acb365 collects personal data through several channels: directly from you when you register or interact with the Platform; automatically through your use of the website; and, in limited cases, from trusted third-party sources such as payment providers and identity verification services. The categories of personal data we collect are as follows:

2.1 Registration and Identity Data

• Full legal name as it appears on your national identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Bangladesh mobile number (used as your primary account identifier and for OTP verification)
• Email address (where provided, used for account communications)
• Username and encrypted password hash
• Copies of identity documents submitted for verification (national ID card, passport, or birth certificate)

2.2 Financial and Transaction Data

• Payment method identifiers (bKash wallet number, Nagad wallet number, Rocket number, Upay number, bank account reference numbers)
• Deposit and withdrawal transaction records, including amounts, timestamps, and processing status
• Account balance history
• Bonus and promotional credit records

2.3 Technical and Usage Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited, session duration, and navigation path within the Platform
• Game activity logs, including games played, bet amounts, and outcomes
• Login timestamps and session tokens

2.4 Communications Data

• Support chat transcripts and WhatsApp messages sent to our support team
• Email correspondence between you and acb365
• Feedback, complaints, and dispute records

2.5 Data We Do Not Collect

acb365 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is contained in identity documents submitted for age/identity verification), or health data, unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion or support request.

03How We Use Your Data

acb365 uses the personal data it collects for the following specific, documented purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent:

Where we rely on your consent as the legal basis for processing (for example, sending you promotional communications about new games, bonuses, or BPL cricket betting offers), you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

04Legal Basis for Processing

acb365 processes personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:

• Contract Performance: Processing is necessary to fulfil our obligations to you as a registered Player, including maintaining your Account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) checks, age verification, and financial record-keeping obligations.
• Legitimate Interest: Processing is necessary for acb365's legitimate business interests, provided those interests are not overridden by your own privacy rights. This includes fraud detection, platform security, and service improvement through aggregated analytics.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without detriment to your Account.

05Data Sharing & Disclosure

acb365 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following strictly limited circumstances:

• Game Providers: We share necessary session data with our licensed game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — solely to enable the delivery of their games within the acb365 platform. These providers act as data processors and are contractually bound to handle data in accordance with our instructions and applicable data protection standards.
• Payment Service Providers: We share transaction data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank as required to process your deposits and withdrawals. These providers handle your financial data under their own published privacy policies and applicable Bangladesh Bank regulations.
• Identity Verification Services: Where we use third-party identity verification providers to authenticate your documents, we share the minimum necessary identity data with those providers. All such providers are bound by strict confidentiality agreements.
• Law Enforcement and Regulatory Authorities: We may disclose personal data to government agencies, law enforcement bodies, or regulatory authorities where we are legally compelled to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Professional Advisors: We may share data with our legal counsel, auditors, or other professional advisors where necessary for the conduct of their professional services, subject to appropriate confidentiality obligations.

06Payment Data & Financial Security

acb365 treats financial data with the highest level of care. The following principles govern how we handle payment-related personal data:

• All deposit and withdrawal transactions are processed over encrypted connections using 256-bit SSL/TLS technology. No financial data is transmitted in plain text at any point.
• acb365 does not store full payment instrument credentials such as full bank account numbers or complete mobile wallet PINs. Only the minimum reference data necessary to process and reconcile transactions is retained.
• Payment method identifiers (such as registered bKash or Nagad numbers) are stored in encrypted form and are accessible only to authorised personnel engaged in transaction processing, fraud investigation, or withdrawal verification.
• All payment partners used by acb365 — including bKash, Nagad, Rocket, Upay, and the partner banks — are subject to Bangladesh Bank oversight and maintain their own PCI-compliant data security programmes.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction to satisfy financial record-keeping and anti-money laundering compliance requirements.

07Cookies & Tracking Technologies

acb365 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a website you visit. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as session management, secure login, and account balance display. You cannot opt out of strictly necessary cookies while using the Platform.
• Functional Cookies: These cookies remember your preferences and settings (such as language preference and display options) to provide a more personalised experience. They are enabled by default but may be disabled in your browser settings, though doing so may affect Platform functionality.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how players use the Platform — including which pages are visited most frequently and how long sessions last. We use this data solely to improve the Platform's design and performance. These cookies are enabled only with your consent.
• Security Cookies: These cookies assist our fraud detection and account security systems by flagging anomalous login patterns, unusual betting behaviour, or access from unrecognised devices.

You may manage your cookie preferences through your browser's privacy settings. Please note that disabling certain cookies may impair your ability to use the Platform. acb365 does not use third-party advertising cookies or cross-site tracking cookies of any kind.

08Data Retention

acb365 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:

• Active Account Data: Retained for the full duration of your Account with acb365, and for a minimum of five (5) years following Account closure or the last recorded transaction, whichever is later.
• Identity Verification Documents: Retained for a minimum of five (5) years from the date of submission, in accordance with anti-money laundering record-keeping standards.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Communications: Retained for three (3) years from the date of the most recent communication in a given thread.
• Game Activity Logs: Retained for two (2) years from the date of activity, after which records are anonymised and retained in aggregated form for statistical analysis.
• Marketing Consent Records: Retained for as long as you maintain an active marketing consent, plus one (1) year after consent withdrawal to evidence compliance.

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised such that it can no longer be attributed to any individual.

09Data Security

acb365 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme includes:

• Encryption in Transit: All data transmitted between your device and the acb365 servers is encrypted using 256-bit SSL/TLS protocols. Our SSL certificate is kept current and validated.
• Encryption at Rest: Sensitive data stored in our databases — including identity document references, payment identifiers, and account credentials — is encrypted at rest using industry-standard AES-256 encryption.
• Access Controls: Access to personal data systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo background screening and mandatory data protection training. Access is managed through role-based permissions and multi-factor authentication.
• Intrusion Detection: Our platform infrastructure is monitored 24/7 by automated intrusion detection systems that flag and respond to anomalous access patterns in real time.
• Regular Security Audits: acb365 conducts regular internal security audits and periodic third-party penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed data breach that poses a risk to your personal data, acb365 will notify affected players promptly, describe the nature of the breach, and detail the steps taken to contain it and prevent recurrence.

10Your Data Rights

As a Player using the acb365 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within 48 hours and aim to fulfil it within 30 calendar days:

11Children's Privacy

The acb365 Platform is strictly intended for adults aged 18 and above. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 18. If we become aware that a minor has provided us with personal data or has created an Account, we will immediately suspend the Account, delete the associated personal data, and, where appropriate, report the matter to relevant authorities.

Parents and guardians who have reason to believe that a child under their care has registered on acb365 or provided personal data to the Platform are urged to contact our support team immediately at [email protected] so that we may take prompt corrective action.

12International Data Transfers

acb365 primarily processes and stores personal data on servers located within secure data centres serving the South and Southeast Asian region. In certain circumstances — for example, when data is processed by a game studio provider or cloud infrastructure partner with operations in other countries — personal data may be transferred internationally.

Where such transfers occur, acb365 ensures that appropriate safeguards are in place to protect the security and integrity of your personal data. These safeguards include:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those applied by acb365.
• Transfer only to service providers who operate in jurisdictions with recognised data protection frameworks, or who have provided independent certification of their security practices.
• Regular review of third-party data processors to confirm ongoing compliance with our data protection requirements.

13Changes to This Privacy Policy

acb365 reserves the right to update this Privacy Policy at any time in response to changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, we will notify registered Players via the email address or mobile number associated with their Account, and we will update the "Last Updated" date displayed at the top of this page.

Your continued use of the Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how acb365 protects your personal information. If you do not agree with any change to this Privacy Policy, you should cease using the Platform and may request Account closure in accordance with our Terms and Conditions.

14Contact & Data Inquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way acb365 handles your personal data, please contact our Data Support team through any of the following channels. All privacy-related inquiries are handled by dedicated personnel and are treated with strict confidentiality:

• Email: [email protected]
• WhatsApp: +880 1700 000 365
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

We will acknowledge all privacy-related inquiries within 48 hours of receipt. Complex requests involving data subject rights (such as access, erasure, or portability) will be fulfilled within 30 calendar days, with an extension of up to an additional 60 days permitted in cases of exceptional complexity, in which case we will notify you of the delay and its reason.